Privacy Policy

Star Accessories is committed to protecting the privacy of our customers, website visitors, service users, and business partners. This Privacy Policy explains how Star Accessories collects, uses, stores, shares, and protects personal information when users visit our website, submit a form, request a quotation, contact us, or use any of our solar or energy-related services.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our website and services.

Star Accessories may collect the following types of personal information to provide our services effectively:

• Full name
• Mobile number
• Email address
• Address or service location
• Property type (home, office, factory, shop, or commercial building)
• Electricity usage or electricity bill information
• Solar energy requirements
• Battery backup requirements
• Installation-related information
• Message, inquiry, or service request details
• Website usage information
• Device information
• Browser type
• IP address
• Cookies and analytics data

We may collect information through various interactions, including:

• Visiting our website
• Filling out a contact form
• Requesting a solar quotation
• Submitting a consultation request
• Calling, emailing, or messaging Star Accessories
• Communicating through social media or online platforms
• Using any service provided by Star Accessories
• Interacting with website cookies or analytics tools

Star Accessories uses personal information for the following purposes:

• Responding to customer inquiries
• Providing solar consultation
• Preparing quotations and proposals
• Assessing solar system requirements
• Reviewing electricity usage and site suitability
• Arranging site visits
• Providing installation support
• Delivering after-sales service
• Communicating with customers
• Improving website performance
• Improving products and services
• Maintaining business records
• Processing service requests
• Complying with legal and regulatory obligations

Our website may use cookies, analytics tools, and similar technologies to improve website performance, understand visitor behavior, enhance user experience, and provide better services.

Users can control or disable cookies through their browser settings. Please note that some website features may not work properly if cookies are disabled.

Star Accessories does not sell personal information. We may share personal information only when necessary with:

• Authorized employees
• Solar installation teams
• Technical service providers
• Website hosting providers
• IT support providers
• Payment or billing support providers
• Business consultants or professional advisers
• Government authorities, regulators, courts, or law enforcement agencies when required by law

All third parties are expected to protect personal information and use it only for the purpose for which it is shared.

Star Accessories uses reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of online transmission or electronic storage is completely secure. While we strive to protect your information, Star Accessories cannot guarantee absolute security.

Star Accessories retains personal information only for as long as necessary for:

• Providing services
• Responding to inquiries
• Maintaining business records
• Completing installation or support work
• Meeting legal, accounting, tax, or regulatory requirements
• Resolving disputes

When information is no longer needed, Star Accessories may delete, anonymize, or securely store it according to business and legal requirements.

Customers may contact Star Accessories to request:

• Access to their personal information
• Correction of inaccurate information
• Update of contact details
• Withdrawal of consent where applicable
• Deletion of personal information, subject to legal or business record requirements
• Information about how their data is used

Star Accessories will respond to reasonable requests in accordance with applicable laws of Bangladesh.

Our website may contain links to third-party websites, social media pages, payment platforms, or service providers. Star Accessories is not responsible for the privacy practices, content, or security of third-party websites. Users should review the privacy policies of those external websites before sharing personal information.

Our website and services are intended for general customers, homeowners, business owners, and organizations. Star Accessories does not knowingly collect personal information from children without appropriate consent. If such information is accidentally collected, users may contact Star Accessories for review or deletion.

Star Accessories may use website hosting, email, cloud storage, analytics, or digital service providers that may process or store information outside Bangladesh. We will take reasonable steps to ensure that personal information is handled securely and in accordance with applicable privacy requirements.

Star Accessories may use contact information to send service updates, quotation follow-ups, promotional offers, renewable energy information, or company updates.

Users may request to stop receiving marketing communications at any time by contacting Star Accessories.

Star Accessories may use or disclose personal information where necessary to comply with applicable laws, regulations, court orders, government requests, legal proceedings, or to protect the rights, property, and safety of Star Accessories, its customers, or others.

Star Accessories may update this Privacy Policy from time to time to reflect changes in services, legal requirements, technology, or business operations. The updated Privacy Policy will be posted on our website with a revised effective date.

We encourage users to review this page periodically to stay informed about how we protect personal information.

By using our website and services, you also agree to our Terms of Use. Please read them carefully.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: